RoyalAce Responsible Gambling

At RoyalAceAU.com, we are committed to promoting responsible gambling for all Australian players. Playing online pokies should always be an enjoyable and entertaining experience — never a source of stress or financial difficulty. Our goal is to ensure every player enjoys a safe, balanced, and responsible gaming environment.

To keep your gaming experience healthy and fun, we encourage you to:

Track your time and spending while playing.
Only gamble with money you can afford to lose.
Set personal limits on deposits and play duration.
Reach out for help if gambling begins to impact your daily life or relationships.

If you ever feel at risk, RoyalAce offers a range of player protection tools — including deposit limits, cooling-off periods, and self-exclusion options — to help you stay in control. We also encourage you to complete our self-assessment quiz to better understand your playing habits.

Taking a Break

If you need time away from gaming, you can choose one of the following responsible play options:

Cooling-Off Period
- Temporarily restricts deposits and promotional access for a selected period.
- Withdrawals remain available at all times.
- Your account reactivates automatically when the cooling-off period ends.
Self-Exclusion
- Can be temporary or permanent, depending on your preference.
- Your account will be immediately disabled once the request is confirmed.
- During exclusion, all gameplay and deposit activities are restricted.
- After the set period, your account reopens automatically unless you choose to extend exclusion.

To request self-exclusion or apply deposit limits, please reach our support team via Live Chat or email us at [email protected].

Important Notes on Self-Exclusion

During self-exclusion, access to your account and gaming features will be disabled.
Verification checks may be required for pending withdrawals or balance clearance.
All withdrawal requests follow our standard processing timelines and policies.

Our Commitment to Responsible Play

RoyalAce is dedicated to providing a safe, secure, and responsible gaming environment. We collaborate with trusted organisations to promote player well-being and raise awareness about responsible gambling practices across Australia.

If you or someone you know may be experiencing gambling-related issues, please contact professional support organisations such as Gambling Help Online (Australia), GambleAware, or Gambling Therapy.