RoyalAce – Frequently Asked Questions
1. General Questions
Is RoyalAce legal in Australia?
Yes. RoyalAce operates under a valid gaming license issued by the Curaçao eGaming Authority.
All our online pokies and casino games are independently audited to ensure fair play and compliance with international gaming standards.
Who can play at RoyalAce?
Players must be at least 18 years old (or the legal gambling age in your jurisdiction) to register and play real-money pokies.
How do I create an account?
Click “Sign Up,” fill in your registration details, and verify your phone number or email.
Once verified, you can log in and start playing Australia’s top online pokies instantly.
2. Deposits & Withdrawals
What payment methods does RoyalAce support?
RoyalAce offers safe and convenient banking options including credit/debit cards, e-wallets, bank transfers, and selected cryptocurrencies — all fully encrypted for your protection.
Is my money safe at RoyalAce?
Absolutely. All transactions are protected by SSL encryption and verified payment gateways.
Player funds are stored in segregated accounts for maximum security.
How fast are withdrawals processed?
RoyalAce prioritises lightning-fast payouts — most withdrawals are processed within 5–30 minutes, depending on your chosen payment method.
What are the minimum deposit and withdrawal limits?
The minimum deposit is AUD $5, and the minimum withdrawal is AUD $30.
Limits may vary depending on your payment provider and verification status.
3. Bonuses & Promotions
Does RoyalAce offer a welcome bonus?
Yes! New players can claim a
50% Welcome Bonus on their first deposit, plus free spins on featured pokies.
Check our
Promotions page for the latest offers.
Do bonuses have wagering requirements?
Yes. Most bonuses include playthrough conditions — for instance, a 30x wagering requirement means you must wager your bonus amount 30 times before withdrawing.
4. Games & Fairness
What games are available at RoyalAce?
RoyalAce offers hundreds of pokies, live dealer games, and casino classics like blackjack, roulette, and baccarat.
Every title delivers premium entertainment with fair, random outcomes.
Are RoyalAce games fair?
Yes. All games use certified Random Number Generator (RNG) systems audited by independent testing agencies for 100% fairness.
Can I play for free?
Definitely! Many pokies and table games include a free demo mode so you can try them before playing with real money.
5. Account & Security
How do I reset my password?
Click “Forgot Password” on the login screen, and follow the steps sent to your registered email or phone to reset your password securely.
Can I have more than one account?
No. Each player is allowed only one RoyalAce account.
Duplicate or fraudulent accounts will be closed to maintain fair gaming standards.
How does RoyalAce protect my data?
RoyalAce uses bank-grade encryption and strict data privacy protocols to ensure your information remains fully secure at all times.
6. Responsible Gambling
What if I’m gambling too often?
RoyalAce promotes responsible gaming.
You can set deposit limits, take breaks, or self-exclude anytime from your account settings to maintain control.
Where can I get help with problem gambling?
7. Customer Support
How can I contact RoyalAce support?
Do you offer multilingual support?
Yes. RoyalAce provides support in English, Bahasa Indonesia, Filipino, and Chinese Mandarin for our Asia-Pacific players.